State Farm® Insurance Agent Doug McCann
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jose Gonzalez
January 3, 2025
5
out of
5
rating by Jose Gonzalez
"This morning I needed to obtain some insurance paperwork. I spoke with David Ivins and the matter was handled in short order. During our transaction we had a nice conversation about mutual hobbies and upcoming weekend plans. I was impressed with Mr. Ivins thoughtfulness and professionalism. My wife and I truly feel appreciated and cared for by this company. In a world with so much technology it’s nice to speak with a person who cares. Thanks Mr. Ivins!"
We responded:
"Thank you, Jose, for sharing your experience! I'm happy to know that David was able to assist you promptly and that you enjoyed your conversation with him. It's wonderful to hear that you and your wife feel valued and cared for by our team. We appreciate your kind words and are here for any future needs or questions you may have. Enjoy your weekend plans!"
Haley Amorelli
October 7, 2024
5
out of
5
rating by Haley Amorelli
"I spoke on the phone with agent Ashley and she is very very good. I've been with Doug McCann for a long time and I don't plan on leaving!"
We responded:
"Haley, thank you for your wonderful feedback! I'm happy to hear that Ashley provided you with such excellent service. We truly appreciate your loyalty and are grateful to have you with us for so long. If you ever need anything, don't hesitate to reach out. - Doug McCann - State Farm Insurance Agent, Anchorage, AK"
Kathleen Oyoumick
September 6, 2024
5
out of
5
rating by Kathleen Oyoumick
"Very helpful and detailed in explaining things!!!"
We responded:
"Kathleen, Thank you for your wonderful review! I'm glad you found our explanations helpful and detailed. If you have any further questions or need assistance in the future, please don't hesitate to reach out. - Doug McCann - State Farm Insurance Agent, Anchorage, AK"
Rusty Woods
June 23, 2024
2
out of
5
rating by Rusty Woods
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Polly Lum
May 10, 2024
5
out of
5
rating by Polly Lum
"Melissa is our agent and shes just awesome! Thank you Melissa for being such a great agent to us!"
We responded:
"Polly, thank you for your fantastic review! Melissa is truly awesome, and we're thrilled to hear that she provided you with exceptional service. We're grateful for your kind words and look forward to assisting you with all your insurance needs in the future! - Doug McCann - State Farm Insurance Agent, Anchorage, AK"
Kelly Feddern
May 3, 2024
5
out of
5
rating by Kelly Feddern
"Couldn't be happier. I love my new insurance. I Highly recommended state farm."
We responded:
"Kelly, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business. - Doug McCann - State Farm Insurance Agent"
Mark Oppegaard
May 3, 2024
5
out of
5
rating by Mark Oppegaard
"This is the only store in Alaska to buy car or business or personal home insurance. Top Notch staff and very professional."
We responded:
"Thank you for the five-stars, Mark! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most. - Doug McCann - State Farm Insurance Agent"
Nico Profitt
April 17, 2024
5
out of
5
rating by Nico Profitt
"Over the top customer service! A few days after my daughter was born she had to be admitted to the NICU for 4 days. Our health insurance covered her medical bills but not the food, gas, time off from work or any other expenses we endured while she was in the NICU(which was about an hour away from our home). That’s where my husband’s State Farm hospital income policy stepped in for us. When we called our agents office to ask about the policy they clarified that even though the policy was for my husband it also includes when our kids go to the emergency room or ICU among a million other questions we had. Knowing we’d receive that pay out, we could spend what we needed to be there. We were able to focus on our daughter’s health and not budget in those 4 days. It was a huge weight off our shoulders. Special thanks to Melissa who suggested we get this policy, it has saved us so much stress. Can’t recommend Doug McCann’s office enough."
We responded:
"Thank you so much for taking the time to leave such a heartfelt review. We're so glad to hear our office, and especially Melissa, were able to provide some peace of mind during such a stressful time. There's truly nothing more important than focusing on your daughter's health, and knowing the financial burden was lessened is incredibly rewarding to hear. We wish your daughter all the best in her continued health, and please don't hesitate to reach out if you ever have any questions about your policy or any other insurance needs."
Dennis Bryant
October 26, 2023
1
out of
5
rating by Dennis Bryant
"They saved me money on my homeowners insurance but have been messing up my car insurance for the last 3 months. They qouted me $120 a month but now charging me $190. They initially did not do my car insurance properly so I had to pay more. They never put my collectable car on collectable insurance. They added an umbrella but didn't tell me all my insurance would go up by doing this. When I called for answers they say we got to call the underwriter we get back to you. But never do. Currently looking for something different."
We responded:
"Hi Dennis, I want to extend my apologies for the inconvenience you've faced with our insurance agency. This falls below our usual standard of service. I invite you to meet with us to go over your policies and address your concerns directly. Your satisfaction is our priority, and we're committed to making this right for you. Please contact us to arrange a meeting."
Sawyer McCrary
October 4, 2023
5
out of
5
rating by Sawyer McCrary
"Mel was extremely helpful and patient"
We responded:
"Thank you, Sawyer! We appreciate you taking the time to leave a positive review & shout out for Mel!"
Brennan V
October 3, 2023
5
out of
5
rating by Brennan V
"Melissa Healy, with the Muldoon office, is very helpful and knowledgeable. Would do business with again. Highly recommended agent."
We responded:
"Thank you for the wonderful review, Brennan! Melissa is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Matt McCracken
October 2, 2023
5
out of
5
rating by Matt McCracken
"Working with Doug and Karolyn has truly been a delightful experience. I highly recommend Doug McCann and his outstanding State Farm team for all your insurance requirements. Their expertise and service are second to none."
We responded:
"We love seeing reviews like this, Matt! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
David Waldron
September 26, 2023
1
out of
5
rating by David Waldron
"Got sold some insurance they didn’t technically offer and then they refused to refund me after they told me. This place is a joke. Doug has publicly said that I was covered through State Farm but that is a flat out, bold faced lie. I was told IMMEDIATELY (less than 12 hours) after my money was taken that I could not be insured, and I would not be refunded."
We responded:
"David, We sincerely apologize for the confusion and inconvenience you experienced. Your feedback is valuable, and we'd like to provide a more detailed explanation of the situation. Upon your purchase of insurance in June, our business specialist submitted the application and collected a one-month payment. Regrettably, we discovered the following day that your business did not meet the eligibility criteria for coverage. However, we decided to extend coverage until 8/29, as originally committed, at no additional cost to you. We understand your frustration regarding the lack of a refund. The reason for this decision was our commitment to honoring our initial agreement to protect your business until 8/29, even though you technically weren't eligible. This was done to ensure that you had coverage in place during this period. We apologize for any confusion or inconvenience this may have caused. Our primary goal is to provide exceptional service and support to our customers. If you have any further questions or concerns, please don't hesitate to reach out."
Byron De La Cruz
August 24, 2023
5
out of
5
rating by Byron De La Cruz
"Melissa Healy was absolutely phenomenal. She helped me find the best plan for myself and my family. I could not be more satisfied with the service she provided. I already feel more welcome at state farm than I did at my previous insurance company."
We responded:
"Byron, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Melissa cares a lot about our customers."
Garret Graham
October 27, 2022
5
out of
5
rating by Garret Graham
"Very friendly and was able to help right away with my with my insurance questions.. Did not need an appointment and was in-and-out within 15 minutes great service would recommend the Titanic buddy looking for insurance advice"
We responded:
"Thank you for the 5 star review! It is always our pleasure to be able to assist you with any of your insurance questions or needs! "
Najee Shaheed
May 26, 2022
5
out of
5
rating by Najee Shaheed
"Took the time to make sure all my insurance needs were addressed, Melissa was very busy and was still able to get to me in a timely manner."
We responded:
"Najee, Thank you so much for taking the time to leave us a great review!"